Shipping and Returns Policy
MonkeyCanz uses Royal Mail for most domestic shipments and offer the following shipping services:
- UK Standard Parcel Delivery – Royal Mail First Class
- UK Standard Parcel Delivery – Royal Mail Second Class
- European Parcel Delivery – Royal Mail Standard
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Products are dispatched usually within 1 working day.
Returns and Exchanges
MonkeyCanz offers a full 30 day money back guarantee.
If you are not happy with your item please return in the original packaging and with all tags attached within 30 days. Goods must be returned carriage paid.
Refund of purchase price will be refunded by the same method as the payment was made. Postage and packaging will not be refunded.
If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 14 days and we will give you a full refund or replacement including postage and packaging. Please send any return by recorded post only.
Prior to any return please contact us so we can issue an RMA number and supply you with the return shipping address.
If you receive an item from us and feel that it does not meet your expectation please contact us as we offer for all items an option for exchange or full refund. Simply contact us and we will try to resolve any issues no matter how small.